Are you a people person?

Can you easily starts up conversations easily with strangers?

Are you looking for a fulfilling sales role where you're not just calling on cold leads all day?

Do you enjoy forming relationships with your customers and helping people find solutions to their problems?

Do you want a job where you're in control of your earnings?

Are you looking for a career where YOUR input, contributions, and ideas will not only be valued, but will directly impact the company’s growth and success.

Do you want to grow personally and professionally and want to work for a company that will provide opportunities for you to do so?

If so, you could be just the person we're looking for to fill our Client Success Manager position.

The Role:

We are looking for a Client Success Manager to join our holistic physical therapy clinic. In this role you’ll be working directly with all aspects of our team to follow up on the leads coming into our office to schedule appointments, field questions, follow up on inquiries, send out information and assist in maintaining the integrity of the company’s database. The primary outcome of your role is to secure at least 20 qualified appointments per month that arrive for a paid session with our therapy team.

This full-time position offers a base salary plus bonus/commission structure. You will be working with an extensive book of warm-hot leads, our CRM, and VOIP phone system.

Who are We?

More Life is not your typical physical therapy office. We specialize in helping women age 40 & above overcome chronic, nagging aches & pains with medication, injections, or surgery so they can stay active, mobile, healthy, & independent.

Our Mission:

To improve the health and well-being of greater St. Louis by offering holistic solutions for pain relief and wellness without medications, injections, or surgery.

The company website is: https://M4LPT.com

Your Responsibilities in this role:

• To follow up on leads that have come in using the company’s lead follow-up process to qualify them, classify and route them to the right person, update their information in the CRM and ultimately schedule a consult where appropriate.

• To make at least 50 outbound dials per day to follow up on various marketing campaigns we’ve sent to prospects to schedule a consult and/or to call on leads that have been generated to schedule a consult.

• To call and confirm appointments to reduce no-shows.

• To assist in rescheduling clients who request to reschedule or cancel or who no-show for their appointment (consult).

• To prepare and send the company’s Shock and Awe materials to prospects that have booked a new consult or need help making a decision.

• To update all records in the company’s CRM with accurate and complete information. This will include using the VOIP phone/text system, keeping good records of conversations in the record itself, updating the status of leads accurately.

• To use the company’s database, Facebook and other resources to find prospects and set appointments for our clinical team.

• To assist in any manner possible the staffing of our events; this may include working the table or the registration desk, customer service and assisting in the production of the event.

• To be a careful understudy of the sales team and learn all products, price points and promotions so you can assist in closing sales. This will require a detailed knowledge of all products, events, speaking engagements etc.

SKILLS THIS POSITION REQUIRES:

• Extreme attention to detail and being highly organized. In this role, making sure all fields are updated correctly in the database is critical.

• Excellent project and time management skills.

• Ability to work to meet deadlines, (often) under pressure.

• Excellent verbal and written communication skills.

• Ability to use Microsoft Excel, CRM systems and Microsoft Office.

What You Will Also Need:

The is an inside sales role at our office based in St. Louis, MO (Manchester 63011). You MUST be based in the St. Louis area and be willing to work onsite for this role. Must be a US citizen or legal resident authorized to work in the US. This is an awesome opportunity for someone who:

• Has at least one year’s experience in a successful inside sales position, preferably setting appointments in a business-to-customer environment.

• Loves a faster-paced, NO DRAMA workplace

• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.

• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.

• Enjoys having conversations with (and helping) patients/clients.

• Loves building relationships with people and providing a true “Wow” experience.

• Wants a position that will offer upward earning and personal/professional growth.

Compensation:

Base salary of $15 per hour plus Bonus/Commission

How to Apply:

Please apply ONLY if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-consumer environment. You must have a proven track record of success as an SDR, appointment setter, telemarketer, or phone sales rep.

To apply, please send your resume, along with a cover letter detailing why you think you’d be a great fit to join our team to dave@M4LPT.com . Cover letter should describe what you’re looking for in a career, why you think you’d be a great fit to fill this role, and what it will take to make you happy (i.e. how can we keep you if you are successful). Applications without cover letters will not be accepted.